TERMS & CONDITIONS
These Terms and any Contract between us are only in the English language.

1. GENERAL

1.1. This website, www.niti.rs (the “WEBSITE”) is operated by or on behalf of LJUBICA MILUTINOVIĆ PR STUDIO ZA DIZAJN I IZRADU TEKSTILA NITI DESIGNED KILIMS & BLANKETS BRUS, registered in Serbia under company number 64388371 and having its registered office at Kralja Petra I 12, 37220 Brus. Our trading names include, amongst others LJUBICA MILUTINOVIĆ PR NITI DESIGNED KILIMS & BLANKETS and NITI DESIGNED KILIMS & BLANKETS and NITI. Our VAT registration number is 109730552.
You can contact us by writing to us at the above address, by emailing contact@niti.rs or by calling us at +38163 554 581.
1.2. As a user of this website, you acknowledge that any use of the website including any transaction you make is subject to these terms and conditions below.
1.3. We reserve the right to change these terms and conditions at any time. Any such changes will take effect on the date posted on the website. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify acceptance to be bound by the latest terms and conditions.
1.4. In these terms and conditions:
1.4.1. „we/us/our“ means we are referring to NITI DESIGNED KILIMS & BLANKETS;
1.4.2. „you/your“ means the person, company or other legal entity using the website whether to purchase the Goods or not;
1.4.3. „Goods“ means all products listed on the order and the order confirmation e-mail;
1.4.4. „Working days“ means all days other than Saturdays, Sundays or public holidays in Serbia.
1.5. These terms and conditions set out the basis on which you can use our website and place orders for goods from us. By ordering goods from us, you are deemed to have read, understood and accepted our terms and conditions below.
1.6. Please read these terms and conditions carefully before using this website.

2. NATURE OF THE GOODS

2.1. We warrant to you that any goods purchased from us through our website will :
2.1.1. be of satisfactory quality
2.1.2. be fit for purpose
2.1.3. match the description provided;
2.2. We must provide you with goods that comply with your legal rights.
2.3. We will use all reasonable endeavors to ensure that any description of our goods on our website is accurate. However, all our products are handmade and there may be small variations in any weights, sizes, and measurements in our goods. The product images are not reproduced to scale since they are presented on the Internet, so we cannot guarantee that the delivered product will correspond, in every detail, to the Customers’ perception of it at the time they placed their order.
2.4. The colors of our goods are displayed accurately on the website, however, the colors that you see may vary depending on the monitor, software and/or browser you are using to view our website. We cannot accept any responsibility for variation caused by the equipment you are using to access our website.
2.5. Description, illustrations, references, characteristics, content, specifications, price and availability of any product are subject to change without prior notice.

3. ORDERS

3.1. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
3.2. Acceptance of your order and the completion of the contract between you and us will take place when you are presented with the screen informing you that your order has been placed and provide you with your order number. We will also provide you with an order confirmation email shortly after this.
3.3. We reserve the right to refuse any order you place with us.
3.4. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

4. ACCOUNT

4.1. Customers must create an account, with a username and a password, in order to access certain pages of the site, and in order to purchase the products displayed there. For this purpose, the Customers shall undertake to supply their complete, current and precise information, and to keep it up to date.
4.2. Customers shall specifically undertake to state:
• Their surname(s), first name(s), telephone number and a valid and functioning email address,
• A complete postal address, where deliveries can be made, and the surname(s) and first name(s) of the recipient, if different than those of the Customers.
This information is necessary to properly process and deliver the Customers’ order. No Customer account can be created, nor can any order be submitted, if any required statement or information is missing.
4.3. Customers acknowledge that they are completely and solely responsible for any activity or action taken using their Customer account, whether or not they authorized any such activity or action. Customers must immediately inform us of any unauthorized use of their account.
4.4. The Shopping Basket
4.4.1. Each item that you want to select must be added to the shopping basket. A summary of the products selected, along with quantities and prices, is displayed by clicking on the “Place Order” button. Before any order is validated, this summary can be checked, modified and supplemented with a promotional code. The order is validated by clicking on “Proceed to Check out”.
4.4.2. By clicking on “Proceed to Check out”, the Customers undertake state understanding of these General Conditions of Sale, by checking the box “I have read and I accept the General Conditions of Sale,” and for payment for their order. No order can be validated if these conditions are not accepted.

5. DELIVERY

5.1. We make every effort to deliver goods within the estimated timescales, however, we do not guarantee that they will arrive by a particular date.
5.2. Where you order goods which are made upon request right we will contact you to let you know when we expect to deliver your goods to you. For all other goods that are in stock, in the unlikely event that we cannot ship them within 15 working days of acceptance of your order we will contact you to let you know.
5.3. In addition, delays are occasionally inevitable due to unforeseen circumstances and we cannot be held responsible for delays that are outside of our control.
5.4. If the goods arrive damaged in any way, you should contact us as soon as possible. We will send a replacement upon confirmation that the damaged goods have been returned.
5.5. The risk of loss and damage of goods passes to you on the date when the goods are delivered to you.
5.6. We use the Serbian Post Office for domestic and international deliveries. Shipping times and charges will vary dependant on destination and weight. We reserve the right to ship items with other couriers and will always choose the service that we feel will benefit the customer the most.
5.7. As our merchandise is of ‘reasonable value’ we have chosen a delivery service which requires a signature on delivery. Please bear this in mind when placing your order.
5.8. If you believe your order has been delayed you can either contact the courier directly or contact us for further information.

6. PRICE AND PAYMENT

6.1. The price of any goods will be as quoted at the time we receive your order, except in the cases of obvious errors.
6.2. Payment for an order can be made by any method specified on this website.
6.3. If the issuer of your payment refuses, or subsequently refuses, to or does not for any reason authorize payment to us, and in the absence of negligence on our part, we will not be liable for any delay or non-delivery.
6.4. All prices include VAT for Serbia but for international shipping (not purchasers from Serbia) those prices do not include duties or any additional taxes.
6.5. We reserve the right to implement different prices for ordering and shipping in the Republic of Serbia and for other countries and to modify the price of its products, without prior notice, but without, nonetheless, allowing such modifications to affect orders that have already been accepted.
6.6. The prices exclude delivery charges, which will be shown when you proceed to choose a delivery option, and then added to the total amount due when you proceed to pay for your order.

7. CUSTOM INFORMATION

Please note: Orders sent to countries other than Serbia may incur local duties and taxes. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Please contact your local customs office if you need further information before placing your order.

8. AVAILABILITY

8.1. The products offered for sale are those that appear on the website at the time that the Customers visit it, and are limited to available inventory.
8.2. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods within the 30 days following the drawing of this amount from their bank account or PayPal account.

9. RIGHT TO CANCEL, RETURNS, REFUNDS, AND EXCHANGES

9.1. If you are not entirely satisfied with your purchase, you may cancel your order up to 7 days after the day that the goods were received. We will be happy to offer you an exchange or refund, provided that the goods are returned complete, in original condition and in their original packaging. We recommend that you obtain proof of postage when returning goods, as we cannot accept responsibility for goods lost in transit.
9.2. We reserve the right to reasonably refuse any returns where, owing to damage, goods are not in a resalable condition.
9.3. For all returns, except where the goods are faulty, you will be required to arrange and pay for the return of goods to us.
9.4. If you return the whole order, where the goods are not faulty, we will not refund the delivery charge as this part of our service to you has been completed.
9.5. Faulty goods returned to us will be refunded in full, including:
9.5.1. a refund of the delivery charges for sending the goods to you; and
9.5.2. the cost incurred by you in returning the goods to us. For this, we will require a receipt of postage.
9.6. For reasons of health, safety, and hygiene, we are unable to refund or replace any of our goods which are intended to be used in contact with skin like socks etc. This provision does not affect your statutory rights or apply to goods that are faulty.
9.7. Please take care to read goods care information labels, as we will not give a refund, or exchange, for goods that have been damaged when cleaning, ironing or in the wash.
9.8. If exchanging goods, and the new goods you require costs less than those you have returned, we will refund to you the difference. If exchanging goods, and the new goods you require costs more than those you have returned, you will be required to pay the difference.
9.9. To cancel an order, you must inform us in writing and state your order number ( by a letter sent by email). However, if Goods are made upon request or Custom made we reserve the right to keep 50% of the total amount due to the work invested.
9.10. If you cancel your order in accordance with this section, your payment for the order will be refunded in full within 30 days.
9.11. When returning goods, please let us know that you wish to have a refund or exchange in respect of your goods.
9.12. If the goods are faulty, please state clearly what the fault is and try to package the goods so that they can be seen. Pack the goods securely, enclose the returns note and send back to Kralja Petra I 12, 37220 Brus, Serbia.
9.13. Any goods that have not been packed correctly and have been damaged on the return cannot be exchanged or a refund given.

10. OFFERS AND PROMOTIONS

10.1. Your voucher will be issued either on the pop-up and by email or you can get them printed. If you’re struggling to locate this, don’t hesitate to call our customer service.
10.2. NITI designed kilims & blankets reserves the right to cancel, or amend this voucher code without prior notice. Your statutory rights are not affected.

11. COMMUNICATIONS AND MARKETING

You will only receive promotional information from us if you consent, by ticking the appropriate box, during the registration process. We may send this content by email or in the post. You can unsubscribe from our contact list at any time by clicking the link in the foot of emails.

12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

13. GOVERNING LAW AND JURISDICTION

13.1. Contracts for the purchase of goods through our website will be governed by Serbian law.
13.2. These terms and conditions are governed by Serbian law. The Serbian courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our site or from any contract for the purchase of the goods although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

14. DISPUTES AND COMPLAINTS

14.1. We will try and resolve any disputes with you quickly and efficiently.
14.2. If you have any concerns or are unhappy with anything then please contact us as soon as possible. Our Customer Services can be contacted on the following number +38163554581 (open 9.00 am – 5.00 pm, Monday to Friday) or e-mail contact@niti.rs.

15. PRIVACY

15.1. We believe strongly in protecting our customers’ and website users’ privacy. We have measures in place which are aimed at helping to keep your data secure and we take reasonable steps to protect the confidentiality of personal information supplied by you.
15.2. The personal information we collect about you will usually include basic contact details such as your name, e-mail address, billing address, delivery address, telephone number, goods selections, payment information and any password that you provide to us will be treated as private and confidential.
15.3. If you contact us through our website by using the contact form, by telephone, email or write to us, the content of those communications may also include other personal data and we may also keep a copy of that correspondence on our records.
15.4. We use your information for the following purposes:
15.4.1. processing your orders accurately and efficiently;
15.4.2. to hear your opinion about our goods and services;
15.4.3. in order to help us identify the product that is best suited to you;
15.4.4. if you consent, to notify you of new goods or special offers that we think you will find of interest; and/or
15.4.5. to administer this website.
15.4.6. If we wish to use your personal data for new purposes, we will offer you the means to consent to these new purposes by either indicating your consent at the point on the website where the data is collected or by communicating with you by email.
15.5. Please note that the transmission of information via the internet can never be guaranteed as entirely secure and therefore any transmission of data is at your own risk. We cannot be held liable for any loss that you may suffer if a third party obtains unauthorized access to any data, including credit and account details you provide when accessing, or ordering, from this website, unless this is solely due to our negligence. You should ensure at all times that you run up-to-date security software on your computer.
15.6. We will not wilfully disclose information about you to any third party, without first receiving your consent. We never pass, disclose or sell our customers’ personal details to any marketing lists. However, where applicable we may, by law, be required to disclose certain information to the government, law enforcement agencies or other third parties.

16. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

16.1. If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, through social networks, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
16.2. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
16.3. You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

17. COPYRIGHTS AND TRADEMARKS

17.1. The contents of these pages (including logos, photographs, pictures, designs, the text is written and other materials) are the copyright trademark or registered trademark of NITI DESIGNED KILIMS & BLANKETS. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
17.1.1. Copy, print or download extracts of the material, media, copy, design or text on this website for the sole purpose of using this website for placing an order with NITI Designed kilims & blankets company.
17.1.2. Copy print or download the material, media, copy, design or text on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

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